Privacy Policy

FYME is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in relation to how we manage your personal information.

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way we collect, use, disclose, store, protect, and dispose of your Personal Information.

A copy of the Australian Privacy Principles can be obtained from The Office of the Australian Information Commissioner’s website at www.aoic.gov.au.

What are Personal Information and why do we collect them?

Personal Information is information or opinions that identify an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

We obtain these personal details through various means, including our website www.fyme.com.au, booking system, media and publications, other publicly available sources, cookies, and third parties. We do not endorse third-party website links or policies.

We collect your personal information primarily to provide our services to you, provide information to our clients, and for marketing purposes. We may also use your Personal Information for closely related secondary purposes, in circumstances where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, where appropriate and possible, we will explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about things like an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us:

For the primary purpose for which it was obtained.
For a secondary purpose that is directly related to the primary purpose.
With your consent; or when required or authorized by law.
Third Parties

Wherever reasonable and practical, we will collect Personal Information directly from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in various circumstances, including the following:

Third parties where you consent to the use or disclosure; and When required or authorized by law.
Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You can access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

FYME will not charge any fee for your request for access, but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require your identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up-to-date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you believe that the information we have is not current or is inaccurate, please notify us as soon as possible so that we can update our records and continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Queries

If you have any questions or complaints about our Privacy Policy, please contact us.


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